Medical Supply UK makes no representation that materials on this web site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws. We accept all major credit and debit cards.
All transactions are in GBP UK Pounds Sterling. Please contact your card issuer for details on any charges they may make to convert currencies. All prices shown include VAT where applicable. All transacations are billed in GBP. All returns are issued in GBP. Customer Rights are not affected by any of our company terms and conditions We can not guarantee that all colour monitors will accurately reflect the colours of our products, and shall not be liable for any loss or damage caused as a result of poor colour representation.
All your personal details are kept private and never passed to a third party. Any customs or import duties levied once your parcel reaches your country will be the responsibility of the customer. Obviously we have no control over these possible charges and unfortunately cannot predict what they will be. We do not guarantee any timescale for parcels arriving to UK or international destinations, we can only give our best estimate of delivery times.
We are committed to protecting your privacy. We collect information about you to process your order and provide you with the best possible service. The type of information we collect about you includes your name, address, phone number, email address and credit card details. We are committed to protecting your privacy and all of the information you give us is private and secure. We do not disclose buyers information to third parties. All the information we receive is used to process your orders and develop a better online experience. Customer Care: It is the policy of our company, to always listen to you, the customer. We welcome your comments and suggestions. If you have a problem or concern please email Customer Care all concerns will be acknowledged within 5 working days and will contain an estimated time scale for resolving the problem. We will ensure that the concern is dealt with in confidence and conclude the matter as quickly as possible, and all procedures and resolution action will be recorded and reviewed on a regular basis to identify areas requiring improvements.
Security: We have 128 bit encryption with secure socket layer, and firewall. For any queries about security please email from our contact form.
Medical Supply UK reserve the right to make changes to the information in this Internet site, or to the services described therein without notice. The information and material provided in this Internet site does not constitute an offer to sell or the solicitation of an offer to buy, and must not be relied upon in connection with any information decision. We do not warrant the suitability of goods for a particular purpose. We shall have the right, at our discretion, to change, modify, add or remove terms of this agreement at any time without notice. Changes shall be effective immediately. You agree to review this agreement periodically since subsequent use by you of this site shall constitute your acceptance of any changes.
Medical Supply UK shall have the right at any time to change or discontinue any aspect of the web site, including, but not limited to, the community areas, content, hours of availability and equipment needed for access to use. Such changes, modifications, additions or deletions shall be effective immediately upon posting and any subsequent use by you after such posting shall conclusively be deemed to be acceptance by you of such changes, modifications or deletions Those who access this site from outside of the United Kingdom are responsible for any compliance with any local laws that may be applicable. Availability We aim to have the items on our website in stock. However, sometimes a product is more popular than we expected and may be out of stock. If so we will email you and give you our best estimate of delivery times and a choice whether to proceed or cancel. The receipt of a mail order are £3.95 per order for anywhere in the UK. For all other destinations please email us for postage costs which we charge at cost. Every step is taken to ensure delivery charges are kept to a minimum. 48hrs, but they can be subject to customs delays, we cannot be held responsible for any parcel help up by customs although we endeavour to make sure this does not happen. If you do not have a reply to your email it means either we didn't receive it or we have been unable to reply to you because the emails keep coming back, this happens every so often, it is always worth putting your telephone number on an important email just in case.
Lost parcels: We must be informed of parcels not arriving as soon as possible, for UK it must be within 14 working days. For international destinations we must be informed within 30 working days, failure to do this can affect our ability to trace the parcel and issue any refund due. Disclaimer Please make sure the e-mail address you give us is correct. All order confirmations are sent to that e-mail address. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failuresIn using this web site, the user shall agree to indemnify us against all claims, liability, damages, losses and costs arising from any breach of these conditions by the user or the use by any person accessing the website using user's membership information. Responsibility for Local Taxes and Duties on orders sent lie with you the customer. All transactions are deemed to take place within the United Kingdom and subject to the relevant United Kingdom Laws. Any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.
All products and/or services displayed on this web site are subject to availability. All prices are inclusive of VAT (but do not include delivery charges). Your credit card will be debited on despatch of the goods. The contract price of any product is the price in force at the time of your order or (if lower) the price in force when your confirmation email is sent. No statement on this online store site shall be deemed to affect the statutory rights of a consumer which cannot be excluded or restricted by law We reserve the right to modify these terms and conditions from time to time, whereupon the user will be deemed to accept these changes, and it is the responsibility of all users to check the conditions regularly We reserve the right to refuse to fulfil any order or refuse to transact with any person for any reason whatsoever and at our sole discretion. We reserve the right to withdraw any of the products advertised or offered at any time. Descriptions and prices on this web site are displayed on an invitation to treat basis only, and do not constitute a legally binding offer.
International orders may incur a customs fee. You are responsible for paying the customs and import duties. We cannot determine in advance what these charges will be. Please contact your local customs office to determine the customs costs. It is your full responsibility to verify the customs, duties charges and procedures in your country prior to placing your order.
Please Note: If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. These costs will be subtracted from your merchandise refund and your credit card will be charged accordingly
